KIX-Deskcenter Partnership

31/05/2023
 

Partnership 
KIX and Deskcenter

OPTIMAL SOLUTIONS FOR IT SERVICE DESK AGENTS

Optimal solutions in the shortest possible time: this is how employees and customers measure the IT helpdesk. A partnership between Deskcenter AG and KIX Service Software GmbH now makes exactly that possible. The integration of Deskcenter's IT asset management suite with KIX Service Management Software provides helpdesk agents with everything they need to analyse, rectify and document a fault.

Deskcenter's IT asset management lays the foundation for an all-round overview. It inventories the technical data of all IT assets such as laptops, PCs, smartphones, servers and other IT components - including the software installed on them, including versioning and patch status. Relevant commercial information and master data such as location, department, cost centre, invoice, maintenance contract and licence agreement can be easily stored and centrally managed.

KIX makes all this information available to the helpdesk staff in their familiar KIX working environment through the integration in Deskcenter. They are thus fully in the picture when a user reports a problem with an asset.

One call, one interface, one solution

 

 

"With our integration, we close the gap between IT and the end user. When processing a KIX ticket, a service employee immediately sees which device is affected, what software is installed on it and from where the user is working.

Faults can be narrowed down much faster with the help of this data, which significantly speeds up the processing of tickets. In the best case, the problem can be solved during the telephone call. This means a considerable relief for the helpdesk."

 

Torsten Thau, Product Owner KIX 18
Torsten Thau, Product Owner KIX 18, KIX Service Software GmbH
Martin Schaletzky, Vorstand Deskcenter AG
Martin Schaletzky, Board of Directors Deskcenter AG

 

"We have had a number of common customers with KIX for some time. The partnership and combination of the two solutions was a logical step, because Deskcenter IT Asset Management and KIX Service Software, which has a powerful ticket system and IT workflow control at its heart, complement each other perfectly.

Companies do not only take a big step towards an integrated IT service process. They also improve employee satisfaction."

 

About Deskcenter:

Deskcenter AG is an innovative German software manufacturer in the field of IT Asset & Lifecycle Management.

The portfolio of the holistic IT management solution includes a fully comprehensive client management, efficient IT asset management, a complete hardware and software inventory, automated software distribution, OS deployment and patch management, a reliable licence management, secure mobile device management as well as security & vulnerability management and a user-oriented IT service management.

Combined in a homogeneous, modular suite, Deskcenter enables you to gain an overview and control of your entire IT and to optimise it holistically. Deskcenter users are thus able to automate IT processes, reduce IT costs, increase IT efficiency and fulfil compliance requirements.

About KIX Service Software:

KIX Service Software GmbH develops and markets the eponymous service management software "KIX", one of the world's leading open source ITSM systems.

The company was founded in 2006 and employs more than 50 people in Chemnitz and Dresden. More than 400 customers from different industries use KIX for their IT service management or technical customer service. KIX is flexibly available as an on-prem or cloud solution. In addition to extensive and customisable basic functions (ticket system, asset management, self-service portal, knowledge and FAQ database, reporting, dashboards, etc.), KIX offers a wide range of extension options. Thus, professional field service management, automated device inventory, 15 ITIL® 4 practices, time recording and much more can be implemented.

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