DiMitEx virtual trade show
This year, our KIX experts took part in the first virtual
trade show "DiMitEx - Digitalisierung im Mittelstand" [DiMitEx – Digitalization for SMEs] for the very first time.
At our virtual stand, we spent two weeks showcasing the features of our KIX service software and demonstrating how it can optimize business processes. Using numerous real-world examples, we showed our visitors how easily and flexibly our open-source products can be deployed. Our live chat function was also a hit and enabled us to give detailed answers to specific questions about how to use our product for IT service management and technical service.
Recording of the live sessions
On June 22 and 23, 2020 Rico Barth, Managing Director of c.a.p.e. IT GmbH, held two live sessions to present some real-world examples of how to use the KIX service software. The presentations and the recordings are provided here for you.
1. Service as the business field of the future – using an open approach to create a lasting benefit for customers
Modern SMEs consider technical customer service, maintenance, inventory and device management, and after sales service to be integral elements of a holistic service management concept. The aim is to process all service jobs efficiently, in a structured and measurable way, and with consistent quality. This, in turn, forms the basis for knowledge management and quality management. In practice, leading companies use specialist software for this purpose. This presentation will give you ideas on how you can gradually build up profitable, service-based business fields for the future using only simple means and minor enhancements to the service portfolio.
2. How to efficiently process and document GDPR inquiries – a practical report
IT departments often don't yet work hand in hand with security officers, despite the fact that ITIL, as a best-practice guideline, directly affects security management workflows. This work involves regular security checks, dealing with security incidents, and handling data access inquiries via the Self Service Portal.
Using a medium-sized bank by way of example, the presentation explains how those in charge of the IT and security structures have closed the gap in the workflows between information security management and IT service management, specifically within the context of GDPR inquiries.
