KIX Release 18.7
The new KIX 18 Release has arrived. The main new feature is that KIX Start 18 can now also be used "on-premises". It is quick and easy to install, as described in the instructions available on GitHub.
The enhanced features focus on saving you time and ensuring tickets can be processed simply. The most far-reaching enhancement in KIX Pro and KIX Cloud is the synchronization of contacts from the LDAP/AD. These entries are imported into KIX and can be used there as contacts or used on the agent or customer portal by users with log-in authorization.
It is faster and easier to set up the system as you are able to duplicate customers, contacts, teams, and text modules, and maintain SysConfig settings that belong together.