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KIX Maintenance Plan

Maintenance Planning with KIX

With the latest update, the ITSM software KIX has received another add-on - the maintenance planner. More than 20 companies and organizations are already planning to use the new feature.

The add-on implements a tool for reminding, planning and documenting maintenance in KIX. The use cases are mainly related to preventive maintenance for periodic tasks in ITSM and Technical Service.

12.09.2023 Release

Application and Functional Description

With the Maintenance Planner, users can now plan the long-term maintenance and servicing of their technical equipment. All responsible employees or service teams can use the module to access all the necessary documents for an action at any time. They can then store their work steps, identified defects and any necessary service orders directly in the system. In this way, the Maintenance Planner not only ensures complete documentation, but also reduces costs and time by reducing downtime through proactive planning.

The Maintenance Planner can be individually configured and can therefore be used in a wide range of areas - from the maintenance of large machines in industrial plants to technical equipment in hospitals.
With the KIX Field Agent app, field staff can also access and edit automatically generated maintenance tickets while on the move. The app has an offline mode so that this is also possible when working in basements without reception. The data is synchronized as soon as a connection is re-established.

Sample application scenarios:

  • Maintenance planning, execution and documentation
  • Reminder/renewal of contracts, certificates, permits and statutory inspection periods, e.g.
    • Periodic inspections for real estate (e.g. roof maintenance)
    • Periodic inspections for mobile and stationary equipment (e.g. vehicles, machinery, lifts)
  • Automatic generation of task descriptions and maintenance orders
  • Digital equipment logbook/object life history
  • Indication of equipment unavailability

Great feature, smooth implementation

"We started implementing the Maintenance Planner in April 2023. The fact that we can now release the new add-on after less than half a year was really a great team effort. Not only from KIX colleagues, but also from companies that supported us with feedback and ideas.

We could already see that there is a lot of interest in the new feature through conversations at our user conference KIXCONF".

Torsten Thau, KIX Product Owner

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