Performance enhancement, automatic contact assignment, auxiliary fields
Version 18.31 introduces a number of new features and enhancements to KIX. In addition to performance enhancements, the new release offers intelligent mapping of email contacts, the use of endpoints for easy connection to external tools, and visible usability improvements.
Major performance updates and cleanups
Sometimes the communication between browser, frontend and backend takes more time than necessary. To reduce unnecessary system load, we have optimized the requests and at the same time reduced the number, which saves time resources.
FAQs are a popular feature of KIX. Previously, FAQ ratings were loaded in the KIX frontend. With version 31, we have moved FAQ ratings to the backend, which results in shorter loading times and less resource requirements.
Regular cleanups will also improve performance and stability.
Automatic assignment of e-mail contacts for more order in everyday service work
The clean maintenance of customer and supplier data as well as the associated employee contacts are necessary mandatory tasks. KIX now simplifies the creation, assignment and maintenance of new email contacts to existing organizations.
If an email or ticket with a new email address arrives in the system, it can now be automatically assigned to an existing organization based on the email domain. If no organization exists, KIX offers additional assignment rules that make it easier to enter an organization. The automatic assignment of new email contacts saves a lot of time, ensures better maintenance of contact and organization data and leads to a more professional service management.
Simplified integrations: specific endpoints thanks to Add-On Connect Webservice
KIX already provides a very comprehensive REST API. It offers extensive possibilities for all customers who want to use REST. With the new endpoints feature, all KIX customers now have an easy way to connect external tools to KIX in a flexible and user-friendly way.
Endpoints can be individually configured in KIX - without any programming. This feature is already known from product generation 17 as "KIX as Provider". Now, thanks to the direct macro connection, much more possibilities are available.
Provide help where it is needed in the service process
From now on, all input fields in KIX can be provided with additional information in the form of context-sensitive help. This provides service staff and customers with valuable information about what information is expected in the input fields. This increases the quality and speed of the entire ticket process and leads to proactive error prevention.
Tidy tickets are the be-all and end-all - the automatic length limit in KIX
With version 31, quoted ticket text in replies can be limited to a desired number of characters using a length limit. If no explicit length is set, the quoted text is automatically truncated. This avoids endless quotes, which improves ticket clarity and also has a positive effect on system performance.