New self-service portal, flexible rights management, contact change log

Please note:

The Self Service Portal (SSP) 1 is no longer available in the cloud after the update to v30 and will no longer be delivered on-prem from release v32!

Please switch to SSP 2 as soon as possible!

When contact or organizational data is created or changed by service personnel, it can now be documented and analyzed in a change log. If the change is made automatically, the system user is the editor.
Benefit: Traceability of data changes

This feature is particularly relevant when manual changes are made to contacts and the person who made the change needs to be recorded.
Benefit: Better traceability of historical data

More flexibility in permission management with "mini-admins
It is now possible to define "mini-admins" to allow users to manage FAQ categories or text modules, for example, without requiring full admin rights. 
Benefit: System maintenance and configuration can be distributed to several suitable users without assigning too many or too far-reaching permissions.

Time-saving ticket automation with advanced placeholders
With advanced placeholders, ticket automation can now be mapped based on the properties of the contact/report or affected assets. Previously, this information had to be entered into an additional dynamic field on the ticket, which significantly increased processing time.
Placeholders can be used flexibly in the configuration of templates, actions, text modules, notifications and macros.

Simplified email assignment and ticket creation for your teams
Team email addresses can now be used to assign incoming messages. Different address fields in an incoming email determine the team in which the ticket is created. 
Benefit: Simplified automated ticket assignment without additional configuration of email filters.

Configure automated tasks directly in contacts
Automated tasks mapped as "jobs" can now be configured in contacts. 
Benefit: Automation of macros on the Contact business object

The WYSIWYG editor in KIX is now much clearer and easier to use. Previously, the editor was shipped with a large number of active tools under Settings by default. The new, more streamlined version is now much easier to use. 

If there is an error when sending an email, the staff member who created the article will now be informed about the error in their notifications. Emails rejected by the mail server can now be recognized, corrected and resent more easily.

With version 18.30, KIX admins can now access icons from the Font Awesome library when managing settings that allow icon uploads. This makes it easier to maintain settings without having to create or obtain graphics.

To verify that passwords have been entered correctly, password input fields can now be switched to plain text.

Greater flexibility in multiple selection input fields:

1. The "Select All" button marks all options, but does not make a selection.
2. The "Select" button adds the selected options to the selection, but leaves the input field open for further filter selections.
3. The "Apply" button adds the selected options to the selection and closes the input field. Clicking outside the selection area has the same effect as "Apply".

This release makes changes to existing configurations, changing the behavior of the system. Please read the notes in the forum before applying the update!

This update makes SSP 2 available in the KIX Cloud.

Self Service Portal 1 (SSP 1) will not be available after release 18v31! Please switch to SSP 2 until then.

Complete feature list
Detailed documentation about all new features and fixed bugs in KIX18.30 can be found in the KIX Forum. You can also send us your questions, comments or ideas about KIX there.

In version 18v31 we will focus on reworking the sorting behavior. No longer will only the values displayed/loaded in the frontend be sorted, but the entire database will be sorted.