IT service with insight: Partnership KIX & Deskcenter
Optimal solutions in the shortest possible time: this is how employees and customers measure the IT helpdesk. A partnership between Deskcenter AG and KIX Service Software GmbH now makes this possible. The integration of Deskcenter's IT Asset Management Suite with KIX Service Management Software provides helpdesk agents with everything they need to analyse, resolve and document a fault.
Optimal solution for IT Service Desk Agents
Deskcenter's IT Asset Management provides the basis for a complete overview. It inventories the technical data of all IT assets such as laptops, PCs, smartphones, servers and other IT components - including the software installed on them, including versioning and patch status. Relevant business information and master data such as location, department, cost centre, invoice, maintenance contract and licence agreement can be easily stored and centrally managed.
KIX makes all this information available to the helpdesk staff in their familiar KIX working environment through integration with Deskcenter. This means that they are fully informed when a user reports a problem with an asset.
One call, ein interface, one solution
Torsten Thau, Product Owner KIX Service Software:
"Our integration closes the gap between IT and the end user. When processing a KIX ticket, a service agent can immediately see which device is involved, what software is installed on it and where the user is working from.
With this information, the problem can be localised much more quickly, speeding up the ticket handling process. In the best case scenario, the problem can be solved during the call. This takes a lot of pressure off the helpdesk."
Martin Schaletzky, Mangement Board Deskcenter AG:
"We have had a number of joint customers with KIX for some time. The partnership and the combination of the two solutions was a logical step, as Deskcenter IT Asset Management and KIX Service Software, at the core of which is a powerful ticket system and IT workflow control, complement each other perfectly.
Companies not only take a big step towards a consistent IT service process. They also improve employee satisfaction."
About Deskcenter
Deskcenter AG is an innovative German software producer in the field of IT Asset & Lifecycle Management.
The portfolio of the holistic IT management solution includes comprehensive client management, efficient IT asset management, complete hardware and software inventory, automated software distribution, OS deployment and patch management, reliable licence management, secure mobile device management as well as security & vulnerability management and user-oriented IT service management.
Combined in a homogeneous, modular suite, Deskcenter enables you to gain an overview and control of your entire IT and to optimise it holistically. Deskcenter users are able to automate IT processes, reduce IT costs, increase IT efficiency and meet compliance requirements.
About KIX Service Software
KIX Service Software GmbH develops and markets the service management software "KIX", one of the world's leading open source ITSM systems.
The company was founded in 2006 and employs more than 50 people in Chemnitz and Dresden. More than 400 customers from various industries use KIX for their IT service management or technical customer service. KIX is available as a flexible on-premise or cloud solution.
In addition to extensive and customisable basic functions (ticket system, asset management, self-service portal, knowledge and FAQ database, reporting, dashboards, etc.), KIX offers a wide range of extension options. Professional field service management, automated device inventory, 15 ITIL® 4 practices, time recording and much more can be implemented.