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With more than 15 certified ITIL4 practices, KIX is the most comprehensive open source ITSM software on the market. To ensure that not only the product, but also the individual KIX teams with their different services live and understand ITIL, we attach great importance to regular cross-departmental ITIL training. Only if all teams, from product and IT project management to software development, support and sales consulting, are fit in ITIL, we can offer our customers the best possible overall package of products and services.
KIX and ITIL
Since KIX was founded in 2006, we have been working according to ITIL principles. Especially in IT support, KIX ensures proven processes, clearly defined response times and proven resolution and recovery times for customer systems. It is no exaggeration to say that our service quality is confirmed by a 98% recommendation rate.
ITIL Training and Examination at KIX
The ITIL certification of our employees is a decisive step towards quality assurance and ensures that our processes comply with industry standards. This is ensured through intensive and modular training courses.
Colleagues from all areas of the company participate in the training courses, which are conducted by experienced Serview trainers. They impart the necessary knowledge to successfully implement the ITIL processes. At the end of the training, participants take an exam so that they can quickly put what they have learned into practice.
KIX and ITIL: A Model for Success
What makes ITIL particularly attractive for KIX is the scalability of the framework and the high level of customer orientation that goes hand in hand with structured processes. The ITIL approach allows successful procedures to be retained and flexibly integrated into the process. This practice-oriented approach offers the necessary freedom to consider different requirements.
Info Box:
ITIL, the IT Infrastructure Library, is a comprehensive collection of best practices for IT Service Management (ITSM). It provides a framework for standardizing and optimizing the delivery of operational IT requirements. ITIL4 is currently considered the standard that defines how service requests should be handled in IT. It includes not only standardized processes, but also all tangential work areas. The aim of ITIL is to provide the best possible services in the interests of the customer, to ensure a high level of customer focus, to deliver products of consistent quality and to ensure reliable quality of results. It also eliminates service proliferation and enables good documentation, process control, cost control and professional handling of security incidents.